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Order Confirmation As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your payment card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on back order or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment If your order is in stock and we process the charges to your payment card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@luxoutdoorliving.co.uk

Damages Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and take photos if possible when signing for delivery. If your item(s) do arrive damaged, please send photos to hello@luxoutdoorliving.co.uk and we will process a replacement on your behalf.

Cancellations & Refunds All orders cancelled after 48 hours are subject to a £15 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for all return shipping charges. Refunds will only be issued to the original payment card that you use when placing your order.